Transforming Lives with Care Elevation Consulting

The Challenge:

In many regions, competition within the care home market is fierce, resulting in long waiting lists for new residents. Financial constraints often limit the choice of care home placements for potential residents when they can no longer live independently. The situation becomes even more critical when someone is admitted to hospital and cannot return to their own home, creating an urgent need for a suitable care home placement.

The Solution:

Janey and Phil, with their extensive experience, spearheaded a project to address these challenges. They developed a brokerage service that facilitated collaboration between local authorities, care home providers, and potential residents and their families. The primary goal was to secure timely and appropriate care home placements for those in need.

Leadership and Team Development:

Janey and Phil focused on developing, leading, and managing a dedicated team to ensure the project's success. Key steps included:

1. Building the Team: Janey and Phil identified and recruited team members with the necessary skills and expertise to support the brokerage service.
2. Establishing Clear Roles: They defined clear roles and responsibilities for each team member, ensuring everyone understood their contribution to the project's goals.
3. Training and Development: Comprehensive training sessions were conducted to equip the team with the knowledge and skills needed to implement the brokerage service effectively.
4. Fostering Collaboration: Janey and Phil created a collaborative environment where team members could share ideas, provide feedback, and work together to overcome challenges.

Professional Assessments:

To ensure that care home placements were appropriate and met the needs of residents, assessments were undertaken by qualified professionals. These assessments were separate from the brokerage service team and included:

• Needs Assessments: Completed by social work professionals to evaluate the clinical and social care needs of potential residents.
• Financial Circumstances: Evaluated by team members to determine the financial viability and options available for potential residents.
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Project Development and Implementation:

Over 18 months, Janey and Phil led their team through the design and implementation of the brokerage service. Key steps included:

1. Stakeholder Engagement: Engaging with local authorities, care home providers, and families to understand their needs and expectations.
2. Process Optimisation: Streamlining the referral and placement processes to ensure efficiency and transparency.
3. Technology Integration: Utilising digital tools to match residents with suitable care home placements based on their specific needs and preferences.
4. Continuous Support: Providing ongoing support and guidance to the team to address any issues that arose during the implementation.

Results and Impact:

The brokerage service demonstrated significant efficiencies in securing the right care at the right time and in the right place. Key achievements included:

• Improved Placement Rates: A marked increase in the number of successful care home placements, reducing waiting times for potential residents.
• Enhanced Communication: Strengthened communication channels between stakeholders, fostering collaboration and trust.
• Reduced Hospital Delays: A notable reduction in delayed discharges from acute hospitals, ensuring that patients received timely care and support in a suitable care home environment.
• Team Recognition: Janey and Phil's leadership and team management were recognised as pivotal in achieving the project's success, with high levels of satisfaction from families and residents.