OPERATIONAL Consulting
Operational Consulting is pivotal in elevating the standards of care and support services, offering expert advice to ensure smooth and effective operations.
In the dynamic field of health and social care, challenges such as regulatory compliance, resource allocation, and maintaining quality standards demand expert navigation.
By partnering with our experienced consultants, care providers can streamline their processes, optimise resource management, and ultimately enhance the care and support they provide.
This proactive approach empowers registered managers to step back from immediate pressures and strategically improve the quality of care and support.
Improving Wellbeing in a Care Home Setting
“How well do we support people's wellbeing"
This could be achieved by looking at how the service ensures “People get the most out of life”
- this may involve looking at how people have the freedom to choose how and where they spend their time, maintaining and developing their interests while also receiving support to build emotional resilience and enhance their sense of identity and well-being.
- this could lead to some gap analysis and action planning to determine how the service can make improvements in relation to this quality indicator
- this would be achieved by a range of approaches including observations, discussions, reviewing care and support documents and procedures
Hospital Discharge Process Improvement
Process improvement in relation to reducing the time patients are delayed unnecessarily in acute hospital beds pending health and social care arrangements being progressed
Operational consulting can play a pivotal role in streamlining hospital discharge processes by implementing strategies that enhance efficiency, reduce bottlenecks, and improve communication between stakeholders aiming to avoid delays in discharge arrangements.
By focusing on communication workflows, operational consulting can help streamline discharge processes by identifying gaps in information flow and implementing best practices for clear, consistent communication. Improving communication can really smooth out the discharge journey.
This can be achieved with discharge planning that includes structured, patient-centered approaches, with early intervention that ensures everyone involved knows their role, expectations and timeline.
Our consultants can map the patient journey from admission to discharge, revealing crucial touchpoints for intervention and enhancement. Identifying potential delays and patient needs along the way could lead to more proactive discharge planning.
Supporting Service Leaders
Analysis of the leadership within a service, and subsequent action planning can improve the culture of a service and lead to better outcomes for both staff and clients.
At times, the management of a service find it difficult to step back from the day to day operational role to consider people’s views and experiences. A clear, inclusive vision that promotes equality benefits everyone.
This can be achieved through a review of service aims involving clients and stakeholders, ensuring care aligns with their needs. Considering if creativity is encouraged, and staff are empowered to innovate and offer person-centred care, can lead to positive action planning.
Our consultants strive to support managers to ensure they have supportive and inclusive plans, policies, and procedures that highlight the importance of individual rights and choices, which can build capacity and foster a supportive and respectful culture.
Improving Multi-agency Collaboration
Effective multi-agency collaboration led by knowledgeable leaders ensures individuals receive appropriate support promptly.
Our consultants can assist with getting a clear strategy in place, so leaders confidently work across boundaries and share best practices beyond their immediate environment. Leaders can be supported to identify and remove barriers, empowering individuals to take control of their care and support.
A culture of joint responsibility and decision-making fosters positive partnership working, addressing individuals' physical, psychological, cultural, social, emotional, and spiritual needs comprehensively.
Interim Registered Manager
From time to time, registered services require an experienced manager to cover in the absence of the registered manager, or whilst a new manager is being recruited.
We can provide a manager who has the experience, knowledge and capability to lead and manage health and social care services to both satisfy the registration requirements and ensure the integrity of service delivery.
Individuall service needs can be discussed to determine management cover arrangements, agreeing expectation, priorities, and actions.
Amy manager provided will meet the Care Inspection standard qualification requirements and have significant experience within registered services.
